Section 23: Appendices
23.1: OC Flow Timeline – OC Program Case Flow – 1 page
23.2: OC Job Aid – (Will be distributed at a later date)
23.3: I&R Job Aid – Aging_Disability IR User Guide Nov 2025
23.4: I&R Topics – User Guide – A&D Topic Guide.xlsx
23.5: PCC Tools – PCC Tools Explained.pptx
PCC Donut Tool – DONUT TOOL
PCC Star Tool – Integrated Star Tool – PCC
23.6: Example of OC Action Plan:
Word – Basic OC Action Plan – Word Fillable.docx
PDF – Basic OC Action Plan
23.7: MassOptions Referrals Job Aid – MassOptions Referrals Job Aid for Portal
23.8: ADRC Membership List – ADRC Membership List
23.9: MA ADRC Service Area Look Up – ADRC Membership By Towns.xlsx
23.10: Regional ADRC Coordinators – ADRC Coordinators by ADRC.xlsx
23.11: Reporting Schedule – Reporting schedule ADRC FY2027
23.12: OC Consumer Survey – Options Counseling Program Survey
23.13: Training Curriculum Sheet – ADRC Required Training
23.14: MA General Law Chapter 211 – MA General Law Chapter 211
23.15: AGE Approved Abbreviations – AGE ADRC Abbreviation Guide
23.16: Inform USA Standards – Inform USA Standards
23.17: Designation I&R Guide – Massachusetts ASAP Designation Handbook – General.docx