Aging & Disability for Professionals - Serving Massachusetts Older Adults and People with Disabilities

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Aging & Disability Resource Consortia

Aging & Disability Resource Consortia

Trainings & Recorded Webinars

Activities and Referrals Video for A&D

By Chantal JohnsonPosted on Posted in Information & Referral, Supervisor's Spot, Trainings & Recorded WebinarsTagged , , , , No Comments on Activities and Referrals Video for A&D

Learn to create and edit an activity, create a referral, and view activities and referrals. Share with staff and co-workers. Select the link to download. /wp-content/uploads/sites/28/2026/10/A_D-Activities-and-Referrals-1.mpg

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Required NWD Referral Services Staff Training

By Chantal JohnsonPosted on Posted in New Staff Orientation, Trainings & Recorded WebinarsTagged , , , No Comments on Required NWD Referral Services Staff Training

Required NWD Referral Services Staff Training All staff must complete the required training curriculum . Training is divided into foundational, specialized, and annual refresher categories and must be completed within the specified renewal timeframes to maintain competency and support quality service delivery.

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Inform USA Learn Course – Service Delivery – Anatomy of a Good Call

By Chantal JohnsonPosted on Posted in Information & Referral, Trainings & Recorded WebinarsTagged , , No Comments on Inform USA Learn Course – Service Delivery – Anatomy of a Good Call

This course outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every call. The unique feature of this course is the incorporation of audio clips that illustrate the correct phone techniques and model the preferred behaviors. […]

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NWD ADRC Referral Services Upcoming Training

By Chantal JohnsonPosted on Posted in Information & Referral, Network News/Announcements, Options Counseling, Trainings & Recorded WebinarsTagged , , , , No Comments on NWD ADRC Referral Services Upcoming Training

Dear ADRC Partners, We are offering two opportunities to attend an upcoming NWD ADRC Referral Services training.  Please review the options below and register for the session that best fits your schedule. Please note that attendance is required for I&R and OC staff, including Supervisors and any team members who provide related coverage or support.  […]

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2026 National Summit to Increase Social Connections

By Chantal JohnsonPosted on Posted in Network News/Announcements, Trainings & Recorded WebinarsTagged , No Comments on 2026 National Summit to Increase Social Connections

Tuesday, June 23, 2026 | Wednesday, June 24, 2026 1:00–3:30 p.m. ET Join Commit to Connect for the National Summit to Increase Social Connections, a two-day virtual event focused on this year’s theme: “Champion Your Health: Social Connection as a Cornerstone of Prevention, Wellness, Healthy Aging, and Independence.” This year’s theme builds on the U.S. […]

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