Aging & Disability for Professionals - Serving Massachusetts Older Adults and People with Disabilities
Dear ADRC Partners, We are writing to inform you that, effective today, October 15, 2026, the ADRC Monthly Outreach Report has been discontinued. Agencies are no longer required to complete or submit this report. Please note that this change applies only to the ADRC Monthly Outreach Report. All other separately required reports and reporting obligations […]
Select the link to download a video re: A&D Information and Referral Module /wp-content/uploads/sites/28/2026/10/A_D-Information-and-Referral-Module.mpg
Learn to create and edit an activity, create a referral, and view activities and referrals. Share with staff and co-workers. Select the link to download. /wp-content/uploads/sites/28/2026/10/A_D-Activities-and-Referrals-1.mpg
The I&R Monthly Trend Report is now available for FY27 August 2026. I&R Monthly Trend Report FY27 I&R Trend Report Page 2
Mass211_PowerPoint Presentation
NWD Referral Services Training – Round 2 – June 2026
ADvancing States invites you to the 2026 National Home and Community Based Services (HCBS) Conference in August (August 23 – 27, 2026) in Baltimore, Maryland, for opportunities to learn about I&R/A developments and to enhance your skills. The I&R Support Center will provide an Information & Referral/Assistance Intensive on August 24 that will explore how […]
Aging_Disability IR User Guide
Join the National I&R Support Center next week for the webinar: Making Medicare Affordable: What Every I&R Specialist Should Know. This webinar is scheduled for Tuesday, June 23, from 3:00 pm to 4:00 pm Eastern time. Pre-registration is required for this webinar. Space is limited so make sure to register as soon as possible. Click […]
This course outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every call. The unique feature of this course is the incorporation of audio clips that illustrate the correct phone techniques and model the preferred behaviors. […]
