NWD Referral Services Training (Round 2) – June 2026
NWD Referral Services Training – Round 2 – June 2026
Appendices
NWD-Referral-Services-Appendix.docx – NWD Referral Services Manual Appendix
ADvancing States – I&R/A Events at the 2026 National HCBS Conference
ADvancing States invites you to the 2026 National Home and Community Based Services (HCBS) Conference in August (August 23 – 27, 2026) in Baltimore, Maryland, for opportunities to learn about I&R/A developments and to enhance your skills. The I&R Support Center will provide an Information & Referral/Assistance Intensive on August 24 that will explore how […]
I&R User Guide for Aging_Disability (A&D)
Aging_Disability IR User Guide
Making Medicare Affordable: What Every I&R Specialist Should Know – Webinar
Join the National I&R Support Center next week for the webinar: Making Medicare Affordable: What Every I&R Specialist Should Know. This webinar is scheduled for Tuesday, June 23, from 3:00 pm to 4:00 pm Eastern time. Pre-registration is required for this webinar. Space is limited so make sure to register as soon as possible. Click […]
Inform USA Learn Course – Service Delivery – Anatomy of a Good Call
This course outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every call. The unique feature of this course is the incorporation of audio clips that illustrate the correct phone techniques and model the preferred behaviors. […]
NWD ADRC Referral Services Upcoming Training
Dear ADRC Partners, We are offering two opportunities to attend an upcoming NWD ADRC Referral Services training. Please review the options below and register for the session that best fits your schedule. Please note that attendance is required for I&R and OC staff, including Supervisors and any team members who provide related coverage or support. […]
MassOptions Referrals – Phone Numbers
Contact information for reaching out to individuals. -If you view the referral in the portal, there is a blue link on the consumer’s name. You can either click on that link or hover over it, and the phone number will come up: See image below. Image of referral in the portal emphasizing contact name and […]
No Wrong Door (NWF) Training Round 1 May 2026 – PPT
Power Points for May 2026 No Wrong Door Referral Services Training Power Point Presentation – NWD training May 2026
Advancing States Update.
ACL and the Elder Justice Coordinating Council will hold three webinars next week in recognition of Elder Justice Awareness month. The webinars will take place on Tuesday, June 2, Wednesday, June 3, and Thursday, June 4, at 2:00 p.m. Click here to learn more and attend the webinars.