Aging & Disability for Professionals - Serving Massachusetts Older Adults and People with Disabilities
Dear ADRC Partners, We are offering two opportunities to attend an upcoming NWD ADRC Referral Services training. Please review the options below and register for the session that best fits your schedule. Please note that attendance is required for I&R and OC staff, including Supervisors and any team members who provide related coverage or support. […]
NWD Referral Services Training – Round 2 – June 2026
ADRC Membership By Town ADRC Membership List ASAP-AAAs by City-Town Copy of ZIPs by ASAP Supervisors Email Distribution Groups SHINE Staff Directory Towns-by-SHINE-Regional-office-Directory Nursing and Rest Home Ombudsman Program Contact List
NWD-Referral-Services-Appendix.docx – NWD Referral Services Manual Appendix
ADvancing States invites you to the 2026 National Home and Community Based Services (HCBS) Conference in August (August 23 – 27, 2026) in Baltimore, Maryland, for opportunities to learn about I&R/A developments and to enhance your skills. The I&R Support Center will provide an Information & Referral/Assistance Intensive on August 24 that will explore how […]
Required NWD Referral Services Staff Training All staff must complete the required training curriculum . Training is divided into foundational, specialized, and annual refresher categories and must be completed within the specified renewal timeframes to maintain competency and support quality service delivery.
Outreach Online Reporting
Aging_Disability IR User Guide
Join the National I&R Support Center next week for the webinar: Making Medicare Affordable: What Every I&R Specialist Should Know. This webinar is scheduled for Tuesday, June 23, from 3:00 pm to 4:00 pm Eastern time. Pre-registration is required for this webinar. Space is limited so make sure to register as soon as possible. Click […]
Aging & Disability for Professionals PPT
This course outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every call. The unique feature of this course is the incorporation of audio clips that illustrate the correct phone techniques and model the preferred behaviors. […]
