Aging & Disability Resource Site – ADRC
Aging & Disability for Professionals PPT
Inform USA Learn Course – Service Delivery – Anatomy of a Good Call
This course outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every call. The unique feature of this course is the incorporation of audio clips that illustrate the correct phone techniques and model the preferred behaviors. […]