NWD Referral Services Training (Round 2) – June 2026
NWD Referral Services Training – Round 2 – June 2026
ADRC Network – Contacts Directory
ADRC Membership By Town ADRC Membership List ASAP-AAAs by City-Town Copy of ZIPs by ASAP Supervisors Email Distribution Groups SHINE Staff Directory Towns-by-SHINE-Regional-office-Directory Nursing and Rest Home Ombudsman Program Contact List
Appendices
NWD-Referral-Services-Appendix.docx – NWD Referral Services Manual Appendix
ADvancing States – I&R/A Events at the 2026 National HCBS Conference
ADvancing States invites you to the 2026 National Home and Community Based Services (HCBS) Conference in August (August 23 – 27, 2026) in Baltimore, Maryland, for opportunities to learn about I&R/A developments and to enhance your skills. The I&R Support Center will provide an Information & Referral/Assistance Intensive on August 24 that will explore how […]
Required NWD Referral Services Staff Training
Required NWD Referral Services Staff Training All staff must complete the required training curriculum . Training is divided into foundational, specialized, and annual refresher categories and must be completed within the specified renewal timeframes to maintain competency and support quality service delivery.
ADRC Outreach Online Reporting – FY26 Summary
Outreach Online Reporting
I&R User Guide for Aging_Disability (A&D)
Aging_Disability IR User Guide
Making Medicare Affordable: What Every I&R Specialist Should Know – Webinar
Join the National I&R Support Center next week for the webinar: Making Medicare Affordable: What Every I&R Specialist Should Know. This webinar is scheduled for Tuesday, June 23, from 3:00 pm to 4:00 pm Eastern time. Pre-registration is required for this webinar. Space is limited so make sure to register as soon as possible. Click […]
Aging & Disability Resource Site – ADRC
Aging & Disability for Professionals PPT
Inform USA Learn Course – Service Delivery – Anatomy of a Good Call
This course outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every call. The unique feature of this course is the incorporation of audio clips that illustrate the correct phone techniques and model the preferred behaviors. […]