Aging & Disability for Professionals - Serving Massachusetts Older Adults and People with Disabilities
This course outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every call. The unique feature of this course is the incorporation of audio clips that illustrate the correct phone techniques and model the preferred behaviors. […]
Designation Handbook
The ACL No Wrong Door Technical Assistance Team invites you to sign up for their newsletter The Monday Mailer. The Monday Mailer gives the latest update on NWD-related news and upcoming events. https://www.ta-community.com/category/monday-mailer-archive
The National Center on Elder Abuse will hold a webinar on Thursday, June 11, at 1:00 p.m. discussing elder fraud and scams, as well as strategies to reduce revictimization. Click here to register.
Dear ADRC Partners, We are offering two opportunities to attend an upcoming NWD ADRC Referral Services training. Please review the options below and register for the session that best fits your schedule. Please note that attendance is required for I&R and OC staff, including Supervisors and any team members who provide related coverage or support. […]
Contact information for reaching out to individuals. -If you view the referral in the portal, there is a blue link on the consumer’s name. You can either click on that link or hover over it, and the phone number will come up: See image below. Image of referral in the portal emphasizing contact name and […]
Tuesday, June 23, 2026 | Wednesday, June 24, 2026 1:00–3:30 p.m. ET Join Commit to Connect for the National Summit to Increase Social Connections, a two-day virtual event focused on this year’s theme: “Champion Your Health: Social Connection as a Cornerstone of Prevention, Wellness, Healthy Aging, and Independence.” This year’s theme builds on the U.S. […]
Power Points for May 2026 No Wrong Door Referral Services Training Power Point Presentation – NWD training May 2026
ADvancing States, the National Association of Medicaid Directors (NAMD), and the National Association of State Directors of Developmental Disabilities Services (NASDDDS) developed an infographic on Medicaid home and community-based services (HCBS). View the infographic here.
PCC Defined_2026 updates_508.pdf
