ADRC Outreach Online Reporting – FY26 Summary
Outreach Online Reporting
I&R User Guide for Aging_Disability (A&D)
Aging_Disability IR User Guide
Making Medicare Affordable: What Every I&R Specialist Should Know – Webinar
Join the National I&R Support Center next week for the webinar: Making Medicare Affordable: What Every I&R Specialist Should Know. This webinar is scheduled for Tuesday, June 23, from 3:00 pm to 4:00 pm Eastern time. Pre-registration is required for this webinar. Space is limited so make sure to register as soon as possible. Click […]
Aging & Disability Resource Site – ADRC
Aging & Disability for Professionals PPT
Inform USA Learn Course – Service Delivery – Anatomy of a Good Call
This course outlines those required skills from greeting to closure, illustrating techniques for making the caller feel heard and empowered with the overall objective of achieving top-notch customer service on every call. The unique feature of this course is the incorporation of audio clips that illustrate the correct phone techniques and model the preferred behaviors. […]
Designation Handbook
Designation Handbook
ACL Monday Mailer
The ACL No Wrong Door Technical Assistance Team invites you to sign up for their newsletter The Monday Mailer. The Monday Mailer gives the latest update on NWD-related news and upcoming events. https://www.ta-community.com/category/monday-mailer-archive
Webinar – The National Center on Elder Abuse
The National Center on Elder Abuse will hold a webinar on Thursday, June 11, at 1:00 p.m. discussing elder fraud and scams, as well as strategies to reduce revictimization. Click here to register.
NWD ADRC Referral Services Upcoming Training
Dear ADRC Partners, We are offering two opportunities to attend an upcoming NWD ADRC Referral Services training. Please review the options below and register for the session that best fits your schedule. Please note that attendance is required for I&R and OC staff, including Supervisors and any team members who provide related coverage or support. […]
MassOptions Referrals – Phone Numbers
Contact information for reaching out to individuals. -If you view the referral in the portal, there is a blue link on the consumer’s name. You can either click on that link or hover over it, and the phone number will come up: See image below. Image of referral in the portal emphasizing contact name and […]